Versand
Processing Time
Orders are usually processed and shipped within 1–3 business days after payment has been received.
Please note that orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.
Shipping Within Germany / EU
We currently deliver within Germany and the European Union.
Shipping costs and delivery times vary depending on your location and will be displayed during checkout.
Delivery times are approximate and may vary due to external factors (e.g. carrier delays, customs, or weather conditions).
International Shipping
International delivery outside the EU may be available upon request.
Shipping costs and delivery times depend on the destination and will be calculated individually.
Please note that customs duties, taxes, or import fees may apply and are the responsibility of the customer.
Shipment Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details (if tracking is available).
You can use this link to follow your parcel’s delivery status online.
Delivery Address
Please ensure that the delivery address provided during checkout is complete and correct.
We cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer.
Damaged or Lost Packages
If your order arrives damaged, please contact us immediately at info@kremche.de with photos of the damaged packaging and items.
If your package is lost during transit, we will assist you in contacting the shipping carrier and resolving the issue.